Value Creation

The benefits, in customer terms, made available by an organization’s products and services. Value is most often measured financially but can be emotional and meaningful as well.

  • Sami Kar

    The value creation should be viewed in a broader perspectives as suggested in the definition above. One of the ways could be applying metrics of BSC (Balanced Score Card) which evaluates and appreciates non-financial values as well. Examples could be “Customer Satisfaction Index”, “Employee Satisfaction Index”, “Corporate Citizenship” and the likes.