Service Ecology

A system of interactions and actors that, together, create a sustainable and successful service or experience. Service Ecologies often include several companies or organizations that specialize in delivering one part of the total service. These may or may not be distinct to the user of the service. Successful Service Ecologies must realistically allow each company or organization to create and realize value for their part in the service in order for the Ecology to be both successful (from a user perspective) and sustainable (from a system perspective).

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