Balanced Scorecard

A process introduced by Robert S. Kaplan and David Norton in 1992 designed to give managers tools for measuring the performance of a business from a:

• Financial perspective,
• Customer perspective,
• Business process perspective, and a
• Learning and growth perspective

Comments

Post a comment

References to this Definition

Attn Bloggers: If you use this term and want to have your blog cross referenced, use the trackback URL below to ping us.
http://www.triplepundit.com/mt/mt-tb.cgi/1265